Reinsurance Group of America

The challenge:

Get a series of new digital insurance propositions launched without an in-house delivery team and do it as quick as possible.

My actions:

Defined discrete delivery goals

Built series of 3rd party global delivery teams

Applied design thinking to accelerate delivery

Results:

• Shortened delivery times & gained much more clarity on benefits & challenges
• Launched a series of actual experiments with real customers
• Delivered a 50% increase in engagement on the final proposition

ESure Group

The challenge:

Recover a multi-million transformation programme with apathetic stakeholders.

My actions:

Created a sense of urgency and short wins to prove value

Set up a data led insights team to target benefits

Delivered an accelerated, but realistic delivery plan

Results:

• Business value unlocked within 6 weeks of joining
• Tangible insights provided which translated into real benefit.
• Produced a collaborative delivery plans with multiple stakeholder buy-in.

The Prince's Trust

The challenge:

Improve the online take-up of their flagship online programme

My actions:

Implemented agile experiments across the delivery team

Re-designed the online registration journey

Implemented a series of iterative improvements

Results:

• Doubled online registration within 3 months
• Implemented agile working practices
• Supported the development of a new vision for onlines services.

The Financial Conduct Authority

The challenge:

Recover the systems programme to create the authority and deliver subsequent capability improvements

My actions:

Slimmed down and focused the delivery programme on smaller number of objectives

Supported the development of a 5 year strategy and vision

Ran the work to establish a data & analysis function.

Results:

• Safely delivered the revised programme on time
• Managed the work to create the first FCA Data Strategy
• Delivered the first set of house views providing a single view of conduct risk facing the UK financial system

Network Rail

The challenge:

Provide business architecture and programme management to unlock a series of financial benefits

My actions:

Defined a Asset Information Strategy

Scoped a revised Industy Access Planning Programme

Implemented a series of iterative process improvements to gain stakeholder buy-in

Results:

• Identified additional benefits savings over baseline estimates
• Achieved stakeholder support for Industry Access Planning
• Implemented actual process improvements to increase access time for maintenance

Homeserve

The challenge:

Following a series of M&A activity, lead a project to realise the benefits of the combined businesses

My actions:

Designed and implement new operating model

Revisited and validate business case behind the M&A acquisitions

Results:

• Delivered 3% gross margin improvements from process improvements

The MOD

The challenge:

Scope a multi-million transformation programme and mobilise delivery effort within 2 months

My actions:

Created a new internal business consultancy

Recruited new delivery team

Ran a procurement process to select a new technology partner

Results:

• Programme was approved in record time
• Programme activity delivered new operating model simultaneously as programme was scoped
• Capacity improvements were delivered iteratively from the start of the programme

Capgemini

The challenge:

Example from client - tackle the low take-up of online services

My actions:

Introduce co-creation and design work with customers

Re-designed the services to solve customer problems

Built a delivery team to deliver the new services

Results:

• New online service delivered and registrations increased by 30% within 9 months